Support

Shipping &
returns.

Everything about getting a Howl to your door — and sending one back if it isn't right.

Where we ship

Howl ships across Australia and New Zealand. We do not currently ship to other countries; email us if you'd like to be told when we do.

Times and costs

Australia metro: 2–4 business days, $8.95 flat.
Australia regional: 3–7 business days, $8.95 flat.
New Zealand: 4–7 business days, $12.95 flat.
Free standard shipping on orders over $60.

Orders placed before 1pm AEST on a business day are dispatched the same day.

Tracking

A tracking link is emailed the moment your order is dispatched. If nothing has arrived after 48 hours, check your spam folder and then email Howl@Howl-Alert.com with your order number.

Returns

Unused devices in original packaging can be returned within 30 days of delivery for a full refund of the product price. Return postage is covered by the customer unless the item is faulty.

To start a return, email Howl@Howl-Alert.com with your order number and the reason. We'll send a return address and confirm the refund once the device arrives back with us.

Warranty

Every Howl carries a 12-month warranty against manufacturing defects. Faulty devices are replaced free, including return shipping. Battery depletion through normal use is not a defect.